What is this service all about?
The StarSearch Booking Online system is the latest enhancement to The Star's
StarSearch advertisement placement service designed for the convenience of
individuals who wish to place StarSearch advertisements in The Star anytime,
anywhere. The only requirements are that you have access to an
Internet-connected computer and a MasterCard or VISA credit card. For the time
being, this is the only acceptable mode of payment. We do not accept payment
through Public Bank branches for online booking. In the future or as the market
dictates, we will add other payment modes.
How do I place an advertisement via this service?
|Just follow the steps:
||Register as a Mystar user. If you have
already registered, please login.
|| Click on the "I want to book a new ad"
|| Select the advertisement type from the
drop-down box, e.g. Cars for sale.
|| Enter the advertisement details.
|| Choose the number of days you want it to
|| Choose the edition in which you want it
to be published.
|| Select your preferred publication
|| Check your advertisement.
|| Submit your advertisement and print out
the page for reference.
|| Select "Yes" to continue with credit
|| Done! Please allow at least one day for
Please close your existing browser and open a new one to pay for
subsequent new ad(s) created. This is to ensure no errors will occur during
payment for the transaction.
Why should I use it over the traditional method?
Unlike the traditional method where you'd have to call in or show up personally
at one of our designated booking centres to place your advertisement, the
online service allows you to achieve the same thing at your own time and
convenience. In addition, booking via this service offers you more control over
how your advertisement will appear. You are also kept informed of the status of
your transaction each step of the way.
Is it safe to give my credit card information online?
Despite the stories you may have heard, online credit card transactions are far
more secure than offline because your credit card information is communicated
securely between your computer and the payment gateway (Citibank). That's
right, we don't even collect your credit card information: that portion is done
by our payment gateway where the connection is secured by 128-bit encryption
I don't have a 128-bit browser. Would my credit card data be safe?
Yes. With non-128-bit browsers, the encryption level automatically drops to the
default 40-bit encryption.
If I change my mind can I revoke my booking?
Yes, you can, as long as your advertisement has not been confirmed or verified
by our StarSearch staff. You may check this information by logging in to
https://ads.thestar.com.my/booking/. If your advertisement has already
been confirmed or verified, but you need changes made, you are required to
the necessary changes and include the reference number as well. (Note:
StarSearch staff reserve the right to accept/decline the changes).
What is the cut-off time if I want my advertisement to appear the
For the initial phase, your advertisement must be submitted by 11am to ensure
that it gets published the following day. However, this deadline may change in
What type of advertisement may I book?
Currently, you may only book run-on(text only) advertisements. Please note that
StarSearch advertisements for the categories of "Marriages", "Births",
"Obituaries", "Friendship" and "Business Opportunities" require relevant
documents for verification, and may not be booked online.
Where will my advertisement be published?
Your advertisement will be published both in The Star newspaper and
When should I pay for my advertisement?
Your advertisement booking is not confirmed until the payment process is
completed. You will be required to "pay" when booking the advertisement but
your credit card will not be charged until our StarSearch staff have approved
and verified your advertisement manually. The system will send you an e-mail
concerning the status of your booking so that you will be kept informed at all
Why didn't my Metro advertisement appear in the newspaper on Sunday?
It is because Metro is not published on Sunday.
What is MyStar?
MyStar is a web community service that enables you to enjoy facilities like
chat, clubs, forums and many others with just a single sign-on.
I don't want to sign up as a MyStar member. Can I still place my ad
No, not at the moment. However, we would encourage you to set up a MyStar
account to enjoy the flexibility and full advantages of the service, which
includes the ability to re-book ads, receive e-mail alerts, as well as other
value-added services offered to MyStar members.
I've forgotten my MyStar user ID / password. How do I retrieve this
The password and user ID information is sent automatically to a user whenever
it is requested. In order for the system to send the information to the correct
mailbox, you need to associate your MyStar account with a valid e-mail account,
e.g. your Jaring or TMnet accounts. To retrieve your password now,
If you have additional questions, please call
Star Online Booking at 03-79668205 (Mon thru Fri,
9am to 5.30pm), or email us at